Deposits are non refundable and non transferable.
No, drop off and collection is strictly within opening hours.
If you arrive early, you are welcome to shorten your booking at no additional charge. We will also extend your booking if there is space. We do ask that you inform us of any changes as early as possible.
We feed Acana dog food, and ProPlan cat food. We also have various wet foods that can be mixed if this is what your pet eats at home. If your pet is on a special diet, or if you would just prefer to not change their food you are welcome to bring your own food and we will feed that instead. There is no reduction in the rate if you bring your own food.
Yes, we will administer them to your requirements at no charge unless we require the assistance of a vet which will be chargeable. We are unable to accept pets with infectious diseases.
Yes, you pet is insured for kennel or cattery related illnesses up to £2000 while boarding. We must be notified of any illness or injury within 3 days of leaving the kennels. Our insurance does not cover pre-existing illness.
There is no min/max age provided they are fully vaccinated.
Due to the increased stress this will cause, we do not recommend visiting your pet while they are staying with us.
No, animals have their own facilities and are kept separate at all times. The only exception is multiple pets from the same household that are boarding together.
You are welcome to bring their favorite toy, blanket, or treats. We will provide their bedding and bowls.
Dogs have access to large covered runs throughout the day for exercise. We also offer walks around our large on site field for an additional charge.
We have a team of dedicated staff that spend time with and get to know your pets. They will get attention and affection several times per day.
Yes, Matt and Emily live on site and there is someone present at all times.